Illness Policy

To protect the health and safety of our sitters, please do not book care if your child is sick.

We ask that you cancel your sit if your child is experiencing any of the following symptoms:

• Sore throat

• Upset stomach

• Fever (over 100.0°F)

• Diarrhea

• Mouth sores

• Ringworm

• Hand, Foot, and Mouth disease

• Runny nose with discoloration

• Cough or congestion

• Discharge from the eyes, nose, or ears

• Abnormal breathing

• Any communicable illness

Please note: Cancellation fees do apply for illness-related cancellations made within 48 hours of the scheduled sit.

Children must be fever-free, vomit-free, and diarrhea-free for at least 24 hours without medication before a sitter can return.

For Hand, Foot, and Mouth disease, children must be:

• Fever-free for 72 hours

• All blisters fully scabbed over, dry, and no longer active

Thank you for helping us keep our sitters and families healthy.

While it’s never expected, tipping is always appreciated@

If any parking or travel-related fees are incurred while sitting for your family, please reimburse your sitter. Even better, we encourage families to cover these costs in advance whenever possible.

Yes! We’re happy to provide childcare for weddings, corporate events, conferences, and more. Learn more about how we can support your event here.

Our sitters are reserved specifically for your family for the full scheduled time, which means that time is set aside and unavailable for other bookings. For this reason, sitters should be compensated for the entire length of the scheduled sit, even if you are able to return home early.

We recommend booking as close to your actual needs as possible. If you anticipate needing flexibility, it’s best to book the longer time frame and note that the end time may vary.

Yes! Sitters may be able to assist with transportation as needed. Please include detailed instructions in your booking notes so your selected sitter can confirm whether they’re able to provide this service.

Please note that all sits have a 3-hour minimum, even if the sitter is only needed for a shorter period of time.

We can offer sits from 3 hours to overnight. Should you need a sitter for less than 3 hours, 3 hours of pay is still required.

Yes! We have many sitters experienced with newborns, infants, and young babies. When you enter your children’s ages in your profile, you’ll only be shown sitters who are comfortable and qualified to care for those age groups when booking.

We also know every family is unique, so we strongly encourage you to complete your Family Info Form in your profile. This helps your sitter understand your expectations and routines before they arrive.

Once you select a sitter, they will receive an email notification about your request. Your sitter then has 48 hours to either accept or decline the sit.

If your sitter accepts, you’ll receive a confirmation email. If they are unable to take the booking, we will either match you with another available sitter or notify you so you can rebook—based on your preference.

We receive 30+ booking requests each day and closely monitor every request. When sits are booked more than 48 hours in advance, it is very rare that we are unable to find coverage.

Your sitter will reach out to you by text 24–48 hours before the scheduled sit. In order to respect our sitters’ time and the many families they support, we do not offer pre-sit meet-and-greets.

If you’d like time for a more in-person introduction, we recommend adding an extra 15 minutes to your booking. This allows you to be present at the start of the sit, introduce your children, and share any important instructions directly with your sitter.

You can upgrade or downgrade your membership anytime by going to your profile and updating your Location & Membership Plan section.

To cancel, simply go to the bottom of your profile and select cancel membership. Please note that cancellations take effect immediately, so we recommend canceling after your final scheduled sit.

We’re sorry to hear that—our goal is always to create the best possible match for your family. Each sitter profile is designed to give you a clear sense of experience and style, but we understand that not every match is the perfect fit.

With over 200 sitters on our roster, we encourage you to try another sitter who may better align with your family’s needs.

After a sit, you can easily mark sitters as a “Favorite” or select “Do not book again” to help guide future matches.

If there is an issue that you and the sitter are unable to resolve on your own, please contact Brittany at Brittany@cherryblossomsitters.com immediately to discuss further.

You can also request not to have that sitter again by clicking on the sit you had with them and selecting “Do not want again.”